Shipping policy
Shipping Policy
Thank you for shopping at Alhannan. We strive to deliver your spiritual essentials with care and speed. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.
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If we are experiencing a high volume of orders (e.g., during Ramadan or Eid), shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Standard Delivery: Estimated 3-7 business days.
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Express Delivery: Estimated 1-3 business days.
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Note: Delivery delays can occasionally occur due to courier issues or weather conditions.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Special Care for Products
Items like Tasbeeh, Jaienamaz, and Topis are packed with high-quality materials to ensure they reach you in perfect condition without any folds or damage. Miswak is packed to maintain its freshness.
5. Customs, Duties, and Taxes
Alhannan is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
If you receive your order damaged (e.g., a broken Tasbeeh or torn Jaienamaz), please contact the shipment carrier to file a claim or reach out to our support team at [achabacha3105@gmail.com] within 48 hours of delivery. Please save all packaging materials and damaged goods before filing a claim.
7. Incorrect Shipping Addresses
We are not responsible for orders delivered to an incorrect address provided by the customer. Please double-check your shipping details before finalizing your purchase.